Q: Are the condos furnished?

A: All of our condos are fully furnished. Each includes a TV (+ DVD player in some condos), refrigerator, washing machine, cutlery, towels, linen and a sofa bed.

Q: What is meant by self-catering condo?

A: A self-catering condo is not serviced daily, as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the condo will be serviced once a week, and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.

Q: Are the condos centrally located?

A: Our condos are only 10 minutes from Disney World and located within Champions Gate (just off of Exit 58 on I-4) which is approx. 20-30 mins driving time from Orlando International Airport. See detailed driving instructions from Orlando International Airport, Orlando Sandford Airport, Orlando and Tampa here.

Q: What booking deposit is required?

A: Currently a deposit of ~25% is required in order to secure a booking. This will be charged when the booking is made.

We accept the following methods of payment: VISA and Mastercard.

(Unfortunately, we are unable to accept payment by any other form, eg cheque or bank draft.)

Q: Is a security deposit required?

A: A deposit of $300 may be required at check-in. This will be fully refunded provided the condo has been left without damage, and with all condo accessories intact.

Please note: stayFlorida.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the condo is carried out before the guest's arrival and after the guest has departed. Any damage to the condo, or missing or damaged contents will be charged to cardholder and/or guest(s).

Q: When is payment of the balance required?

A: The balance on the booking is payable 2 weeks prior to arrival. A reminder email with full instructions on how to complete the booking will be sent to you a few days before payment of the balance is due. (This payment can be completed online.)

Q: Are there any other fees or charges?

A: A small booking charge may be applied at the time of booking. Internet access and phone charges (where available) are charged by usage. All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.

Please ensure that condos are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of $25 will be applied.

stayFlorida.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the condo is carried out before the guest's arrival and after the guest has departed. Any damage to the condo, or missing or damaged contents will be charged to cardholder and/or guest(s).

Q: What time is check-in/check-out?

A: Check-in is at 16:00, and check out is at 11:00 am. Depending on the availability of the condo, you may be able to check-in to your condo earlier than this, though this cannot be guaranteed.

As we need to have access to the condo to service it prior to the arrival of the next guest(s), we request that guests leave the condo by 11:00 am on the day of departure.

Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.

Q: Can a booking be extended?

A: Subject to availability a booking may be extended. However, we cannot guarantee the same nightly rate. Generally extra nights will be charged at the rates applicable at the time.

Q: Is Car Parking available?

A: Yes. Car Parking in the resort is included in the price. Additionally street parking is also available in many areas close to the condos.

Q: How many sets of keys can we have?

A: Currently we give one set of keys for each condo.

Q: What is your cancellation policy?

A: Cancellation of a reservation will be effective only from the date of receipt. Deposits paid are always non-refundable.

Cancellations must be made at least 2 weeks prior to the day of arrival to email info@stayflorida.com. In the event of a cancellation the deposit (~25%) is non-refundable, but no further charges will apply if cancelled within this time frame.